Terms of Use

By creating an account, accepting a team invitation, or using Maple Pen Pals, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the service.

Maple Pen Pals accounts are for parents, legal guardians, and other adults authorized to manage a child's participation. Children must not create or control an account. The account holder is responsible for supervising every child's participation and all physical mail exchanged through a Maple Pen Pals match.

• You must provide accurate account and family information and keep it current.
• You must protect your password and promptly report suspected unauthorized access.
• You confirm that you have authority to provide information about each child you add.
• You are responsible for reviewing the mailing address before every exchange.

A team administrator can invite or remove members, manage participating children, create matches, and adjust proposed pairings. Families may belong to more than one team. Team administrators must use family information only to operate the team and must respect the privacy of every member.

An invitation is intended only for its recipient. Do not publish or forward a private invitation or allow another person to use your account.

Maple Pen Pals suggests matches using factors such as age, sibling relationships, and recent match history. A match is a coordination tool, not a guarantee of compatibility, delivery, timing, or response.

• Adults must supervise letter writing, addressing, postage, and mailing.
• Do not include money, gifts, prohibited items, or additional sensitive information.
• Only confirm a letter as sent or received when that event has actually occurred.
• Follow postal rules and any additional safety expectations set by the team.

You may not use Maple Pen Pals to:

• harass, threaten, deceive, exploit, or endanger another person;
• share another family's address or private information outside the active exchange;
• send unlawful, discriminatory, sexual, violent, or otherwise harmful material;
• access another account, scrape data, disrupt the service, or bypass security controls; or
• use a team or its member information for advertising, fundraising, or unrelated contact.

Stop an exchange and contact the team administrator if anything feels unsafe. For an immediate risk, contact the appropriate local authority.

Maple Pen Pals may send essential emails about account confirmation, invitations, matches, mailing confirmations, privacy, security, or changes to the service. These operational messages are part of providing Maple Pen Pals and are not marketing emails.

Maple Pen Pals is provided on an "as available" basis. We work to keep it useful and secure, but cannot promise uninterrupted access, postal delivery, or the conduct of team members. To the extent permitted by law, Maple Pen Pals is not responsible for indirect losses or for the contents, handling, delay, loss, or delivery of physical mail between families.

You may stop using Maple Pen Pals at any time. A team administrator may remove a member from a team. Maple Pen Pals may restrict or close an account when necessary to protect families, investigate misuse, comply with law, or enforce these terms. Privacy and record-retention obligations may continue after an account is closed.

We may update these terms as Maple Pen Pals changes. We will provide reasonable notice of material changes and may ask you to accept revised terms. Questions about these terms can be sent through Maple Pen Pals' support channel when it becomes available.